Help

Question: The video does not play, I only see a blank video screen.
Answer: Double click the video screen, or click the play button on the bottom left of the screen or download that latest flash player click here

Question: The video keeps stopping and starting
Answer: This is caused by buffering because you have a low connection speed. Click on the pause button and allow the video to download then click play.

Question: How can I download flash player to watch the videos?
Answer: Follow this link and download your FREE copy of Adobe Flash Player

Question: Im trying to upload but I did not receive the confirmation email.
Answer: First check your "Junk Mail Box" and make the email is not in there. Add YOURPUPIL@yourpupil.com to your email list as approved emails. If that didnt work then try another email service.

If you need more help or you want us to upload your video for you, contact support on the email below.

Do you have other questions?
Please send a message to support info@yourpupil.com